New billing system


Control of heating costs and consumption to over


costumers of Termokos.

Designs faza 2 PHS-47


As we have reiterated earlier – the key objective of the project is to ensure the new billing based on metering and not square meters. The new billing system will be introduced as well as new tariffs. Prishtina HeatSave project is also supporting Energy Regulatory Office in setting up tariffs that reflect this fundamental shift in the way how TERMOKOS bills costumers, to entice more efficient usage of heat.

So, the new metering and billing method is based on measure of energy spent and not on billing per square meter as was the practice in the past.

Heat meters and heat cost allocators that will be installed in radiators or apartment buildings, will send exact data to the measuring and billing software. Collected data will be calculated and the bill will be issued only for the energy spent and so, we will avoid charging the customers for something they did not use. A certain base cost will be calculated to ensure equitable and balanced spread of costs of maintenance.

Tariffs will be regulated by ERO (ZRRE) based on our standards and best practices, in full cooperation with Termokos, our consultants, municipality and other state financial institutions, and after public consultations. Generated revenue will be controlled in a way that will ensure further expansion of the system, which will lead to less electricity used for heating, cleaner air and more comfort in Prishtina homes.

Detailed reports will be sent to customers every month so everyone will have the best picture of how they spent the energy, what can they change to improve the heating in their homes and also improve or lower the bill for the next month.